Our History

FirstLab is a compliance management services company founded in 1989.

FirstLab was founded in 1989 as a subsidiary of FHC Health Systems (now RID Ventures, LLC), of Norfolk Virginia.  Since our founding, FirstLab has provided drug and alcohol testing services.  Since then, we've evolved to meet the needs of our diverse client base, which includes Fortune 500 companies, law enforcement agencies, state and municipal governments, and treatment facilities.  Today, we offer a full range of services related to managing substance abuse testing programs. 

In 1999, we created our Professional Health Monitoring (PHM) Program.  We crafted it to offer a customized menu of services, test panels and payment options that met the unique needs of different industry and state monitoring programs.  In 2008, FirstLab acquired National Confederation of Professional Services, Inc. (NCPS), of Newport News, Virginia.  This acquisition made FirstLab the largest administrator of professional health monitoring services in North America, with clients nationwide.

One of our top priorities is providing rapid delivery of information, in a usable format.  FirstLab has significantly invested in advanced information technology, by assembling an innovative group of programmers, developers and business analysts, to meet this critical need for our clients.

Although we have made a significant investment in technology, we view technology as a support tool for our internal staff and our clients, not a substitute for personal assistance.  FirstLab has distinguished ourselves from our competitors by our dedication to personalized service.  All of our clients are assigned a dedicated Account Manager who closely monitors daily account activity, and all of our in-house experts are available for consultation at any time.

 

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