Our Leadership Team

The leadership team at FirstLab are champions of customer service.

FirstLab's leadership team are industry giants.

Seasoned leaders, with experience extending across all areas of business, they work relentlessly to maintain their status as leading experts in regulations and compliance. They are also champions of customer service, ensuring that you have exhaustive, up-to-the-minute information on the latest changes to policies and procedures.

DR DRonald I. Dozoretz, M.D


Dr. Dozoretz is a recognized national leader in behavioral health. He is an entrepreneur, who focuses on advocating for better quality, access, and innovation in behavioral healthcare services and systems. He is an active leader in setting healthcare industry standards and has advised the White House on healthcare policy.

Dr. Dozoretz graduated from the State University of New York, received his medical degree from the University of Buffalo, and additional specialty training in psychiatry from Case Western University Hospital. He also served as a Lieutenant Commander in the U.S. Navy, stationed at the Naval Hospital in Portsmouth, Virginia.

RoamesChris Roames

President and Chief Executive Officer
As President and CEO, Mr. Roames oversees all aspects of FirstLab's company operations including strategy and innovation. A 15 year healthcare industry veteran, Mr. Roames joined FirstLab in April of 2011 as Senior Vice President and Chief Sales Officer and has been responsible for many phases of the modernization of FirstLab's business.  Mr. Roames helped lead the successful launch of Occupational Health, a new business segment that truly makes FirstLab a one stop shop for all employer services. Prior to joining FirstLab, Mr. Roames has held positions with CIGNA Healthcare as Vice President, Alternative Sales where he pioneered and led implementation of Alternative Distribution channels, and executive management positions with Assurant Health.

STACYStacy Williams, CPA

Executive Vice President & Chief Financial Officer

With over ten years of accounting and finance experience, Mrs. Williams's expertise ranges from GAAP financial statement reporting to complex financial and business analytics, forecasting and strategy. Prior to joining FirstLab, she worked at Wouch Maloney & Co. LLP, a regional accounting firm that caters to closely-held businesses with a wide array of services that includes accounting and auditing, tax and business advisory services. In her current role as CFO of FirstLab she oversees the financial operations of the company.  Mrs. Williams holds a B.S. in Accounting and minor in Business Law from The Pennsylvania State University and is a Certified Public Accountant and a member of the PICPA.

SHAWNShawn P. O'Neil

Executive Vice President, Client Services and Account Management

Shawn O'Neil joined FirstLab in 2012 as one of the founders of FirstLab's Occupational Health Division, with over twenty years of health insurance, transportation regulatory and occupational health experience. As Operational Leader of this business unit, he focused on process creation, employee development and service delivery in a heavily regulated industry.

From 1998-2012, Mr. O'Neil worked for Schneider National, one of North America's largest providers of truckload, intermodal and logistics services. His experience includes safety, driver recruiting, training, data analysis, DOT & OSHA compliance and reporting, and process design to deliver more effective client solutions.

As Executive Vice President, Client Services and Account Management, Mr. O'Neil oversees the implementation and administration of all operating strategies impacting client satisfaction and regulatory compliance. Mr. O'Neil holds a B.S. in Health Care Management from Globe University.

MICHAELMichael Contorno

Executive Vice President, Innovation & Technology

Mr. Contorno brings nearly ten years of healthcare IT industry experience to FirstLab with a focus on delivering results by aligning technology initiatives with business goals. Prior to joining FirstLab, he held positions in Aetna, Inc.'s Information Services division and provided consulting services to Independence Blue Cross, the Philadelphia region's largest health insurer.

Mr. Contorno holds a B.S. in Computer Information Systems from Fairfield University.



Senior Vice President of Business Development

Shane joins FirstLab's Recovery Management Services (RMS) team with a focus on expanding effective strategies for supporting clients with substance use disorders. He has been working in Mental Health and Addictions as a clinician, supervisor and program developer for over 15 years. As a Licenced Professional Counsellor and internationally certified Advance Alcohol and Drug Counsellor,   Shane has specialized in program and system innovation for drug and alcohol programs and has worked extensively in the treatment of Healthcare professions with Substance Use Disorders.

Shane has developed nationally recognized treatment programs and continues to collaborate on research focused on support and engagement strategies.  Shane serves on the board of the National Organization of Alternative to Discipline programs and consults with the International Certification & Reciprocity Consortium as a subject matter expert for the Advanced Alcohol and Drug Counselor Certification.

Shane received his Undergraduate degree in Psychology from the University of Southern Queensland, in Queensland Australia and  a Masters of Arts in Counselling Psychology from the University of North Florida. 

MARY ELLENMary Ellen Petti

Client Solutions Advocate

Ms. Petti joined FirstLab in December, 1990 as one of the company's founders.  As FirstLab's Client Solutions Advocate, her mission is to collaboratively work with clients and internal stakeholders to achieve maximum client satisfaction, enhance client engagement and maintain long-term relationships.

From 1985-1989, Ms. Petti worked for PDLA, a DHHS certified lab, as Director of Laboratory Administration and Data Operations.  At PDLA, she helped design programs for Mobil Oil, AT&T, NY Giants, NY Jets and NBA. At FirstLab, her clients have included DOT mandated clients from all modes including Pepsi, United Airlines, RAA and State governments.  In 1998, she helped found FirstLab's Professional Health Monitoring Business Unit, working extensively with monitoring organizations like the California Diversion Program and Michigan HPRP.

She has authored and co-authored numerous articles and educational programs on developing a drug-free workplace and identifying alcohol and drug abuse.